Shipping policy

Last updated: 27.03.2026

At PawFix, we are committed to delivering your order as quickly and efficiently as possible.

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All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

In periods of high demand, processing times may be slightly extended.

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2. Shipping Time

Estimated delivery time: 3–15 business days

Shipping times may vary depending on your location and external factors such as carrier delays, customs processing, or peak seasons.

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3. Shipping Costs

We offer free standard shipping on all orders.

Express shipping options may be available at checkout (if applicable).

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4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking updates may take 5–7 days to appear in the system.

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5. Delays & Exceptions

While we do our best to deliver on time, PawFix is not responsible for delays caused by:

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6. Lost or Stolen Packages

If your package is marked as delivered but not received, please:

We will do our best to assist you, but PawFix is not responsible for lost or stolen packages after confirmed delivery.

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7. Incorrect Address

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided:

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8. Undelivered Orders

If your order has not been delivered within 15 days from the shipping date, please contact us at:

support@pawfixshop.com

We will investigate and assist you accordingly.

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9. Contact

For any shipping-related questions, contact us at: